Refund & Cancellation Policy

_This policy governs every paid transaction on LyPinn, whether you pay via Razorpay (web / Android web-checkout), Apple StoreKit (iOS in-app), or Google Play Billing (Android in-app). LyPinn is operated by LYPINN TECHNOLOGIES PRIVATE LIMITED, registered office Ahmedabad, Gujarat 380058, India._

1. What can be paid for on LyPinn

LyPinn Connect credits — used to unlock person-to-person connects on the app.
VIP / Web unlocks — one-time unlocks for a specific profile, page or QR-linked surface.
Sponsor Zone licences — time-boxed rights to run a Sponsor Zone (Command Center) or QR-linked sponsor slot.
Ads Manager licences — time-boxed rights to run advertising slots on LyPinn surfaces.
Marketplace connects & premium features — as listed on the checkout page at the time of purchase.

All of the above are digital, non-tangible goods delivered instantly. You accept this policy by tapping Pay / Confirm purchase at checkout.

2. Cooling-off / cancellation window

You may cancel a paid purchase for a full refund within 24 hours of the transaction if and only if:

The credit / unlock / licence has not been consumed, redeemed or viewed (i.e. the digital delivery has not yet produced a benefit for you or a third party); AND
No impressions have been served against the licence (for Ads / Sponsor purchases); AND
You raise the cancellation via Settings → Support → Refund request or by emailing `support@lypinn.com` from the email address registered on your LyPinn account, quoting the order-id.

Auto-renewing subscriptions (where offered) may be cancelled at any time from Settings → Billing before the next renewal date. Amounts already paid for the current period are non-refundable except as expressly stated in this policy.

3. Non-refundable items

The following are non-refundable once the payment succeeds:

LyPinn Connect credits that have already been redeemed against a connect (once the recipient is unlocked / notified, the value is spent).
VIP / Web unlocks that have already been used to view the underlying profile, page or surface.
Ads / Sponsor licence periods for which impressions have already been served — pro-rata refunds are considered on case merit and are at LyPinn's discretion.
Promotional, complimentary or dispute-fraud-reversed credits.

4. Automatic refunds

You do not need to file a ticket for the following — LyPinn reverses them automatically:

Bank-declined / gateway-dropped transactions: any amount captured mid-flow is refunded to the original instrument within 5 – 7 working days through the same payment gateway.
Duplicate charges for the same order-id: 100 % of the duplicate leg is refunded within 7 working days.
Delivery failure (technical error on LyPinn's side that prevents the credit / unlock from being provisioned): full refund within 7 working days.

5. How to raise a refund request

1. Go to Settings → Support → Refund request in the LyPinn app or web, OR email `support@lypinn.com` from your registered email. 2. Quote: - Your registered mobile number or email; - The order-id / transaction-id (visible on the receipt email + in Settings → Billing → Order history); - The reason for the refund request. 3. We acknowledge every refund request within 48 hours and communicate a resolution within 7 working days of the acknowledgement. 4. Refunds are processed to the original payment instrument via the original gateway. Cross-instrument refunds (e.g. UPI-in / bank-out) are not offered. 5. Bank posting time is typically 5 – 7 working days after we initiate the refund. LyPinn is not responsible for delays caused by your bank or card network beyond that point.

6. Payment gateway — Razorpay

Web / Android-web card, UPI, netbanking and wallet payments are processed by Razorpay Software Private Limited ("Razorpay") in Razorpay's own PCI-DSS Level 1 environment. LyPinn never sees or stores full card numbers, CVV, UPI PIN or netbanking passwords. Chargebacks and disputes raised with your bank flow through the Razorpay disputes panel; you must still contact LyPinn support first so we have a chance to resolve without a chargeback.

7. In-app purchases (iOS StoreKit / Google Play Billing)

Purchases you make inside the LyPinn iOS app are billed by Apple through StoreKit and are subject to Apple's own refund policy. LyPinn cannot refund iOS in-app purchases — you must request the refund from Apple at `https://reportaproblem.apple.com`.

Purchases you make inside the LyPinn Android app are billed by Google through Google Play Billing. Refunds within 48 hours can be requested at Play Store → Order history → Request refund. Refunds outside that window are considered by LyPinn on the same terms as § 2 – 4 above, at LyPinn's discretion, and are processed back through Google Play.

Credits and unlocks purchased on one platform (web / iOS / Android) can be used across all platforms on the same LyPinn account, but refunds always route back to the store that originally processed the payment. Use Settings → Billing → Restore purchases to re-sync your entitlements on any device.

8. Taxes

All prices displayed at checkout are inclusive of GST at the prevailing rate applicable to digital services in India. On iOS and Android, the store may apply local tax + FX independently — the price you see inside the app on those platforms is the final all-in price you will be charged. GST on refunded amounts is refunded in the same proportion.

9. Governing law, jurisdiction, grievance officer

This policy is governed by the laws of India. Subject to the arbitration + class-action clauses in the main Terms & Conditions § 11, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute arising out of or in connection with this Refund & Cancellation Policy.

For any complaint under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, or the DPDPA 2023, or the Consumer Protection (E-Commerce) Rules 2020:

> Grievance Officer — Bhavik Patel > LYPINN TECHNOLOGIES PRIVATE LIMITED > Ahmedabad, Gujarat 380058, India > Email: `grievance@lypinn.com` > Response SLA: acknowledged within 48 hours; resolved within 15 days of receipt.

You may also escalate an unresolved complaint to the National Consumer Helpline at `https://consumerhelpline.gov.in` (toll-free `1915`) or the consumer forum having jurisdiction at Ahmedabad.

_Last updated: 5 March 2026 — v1 (Razorpay + StoreKit + Play Billing coverage, DPDPA + Consumer Protection E-Commerce Rules aligned, Ahmedabad jurisdiction)._

Last updated: 9/15/2026