Question 1

What exactly is LyPinn?

Accepted Answer

LyPinn is a hyper-local notice-board pinned to a map. You drop a small card (a request, a giveaway, an invite) and only people within a 3 km radius see it. It's not a social feed — there's no global timeline, no DMs, no follower count.

Question 2

Is LyPinn free to use?

Accepted Answer

Yes — all features are 100% free for everyone right now while we validate the product. There are no ads. We'll introduce paid options later, but the current free tier (10 cards, 25 connect credits, 24h lifetime, 3 mystery cards/week) stays available.

Question 3

How does the 3 km radius work?

Accepted Answer

Cards are only visible to people physically within roughly 3 km of where you dropped the pin. Move out of the radius and the card disappears from your feed. That's how we keep the noise hyper-local.

Question 4

What's a GNote?

Accepted Answer

A GNote is a private message you leave at a specific location. The recipient sees nothing until they physically arrive within the unlock radius you choose (50 m, 250 m, 500 m or 1 km). Think of it as a treasure-map note dropped on a real place.

Question 5

What does 'Connect' mean? Why only once?

Accepted Answer

When a card interests you, you spend one connect credit to send a single reply to the poster. That's it — one reply, then the thread is quiet. We deliberately don't have DMs because back-and-forth threads burn out the people who post.

Question 6

How do you verify users?

Accepted Answer

We run KYC on Aadhaar / PAN (and GSTIN for business accounts) through a licensed KYC provider. Users who complete KYC earn a green "KYC Verified" badge on every card they drop. Note: KYC confirms the person is genuine — it is NOT an endorsement of any offer, claim, product or service they post. Always use your own judgement before responding.

Question 7

Is my exact location shown to strangers?

Accepted Answer

Never. Your pin is shown rounded to ~150 m precision on the map. Recipients see the neighbourhood, not your front door.

Question 8

Can I report or block someone?

Accepted Answer

Yes. Every card has a 'Report card', 'Report this user', and 'Block this user' option. Blocked users disappear from your feed forever — they can't see your cards either. Reports are reviewed by our moderation team.

Question 9

What happens to my cards?

Accepted Answer

Each card auto-expires 24 hours after you drop it. Reminders can live longer. You can also delete a card manually anytime from My Cards.

Question 10

Do I need to install the app?

Accepted Answer

You can use LyPinn on the web at lypinn.com for browsing, dropping cards and managing your profile. The iOS and Android apps add background notifications, location-based GNotes, and home-screen widgets. Both are free.

Question 11

Is there a 'Dating' category?

Accepted Answer

No — we removed it. The community focus is on neighbourhood activity, causes, events, gigs and quick swaps. There's a 'Cause' category for community/environmental/social initiatives.

Question 12

What does 'mystery card' mean?

Accepted Answer

A mystery card is a delight-mode card chosen from one of our curated presets (Environmentalist, Community Support, Change Maker, etc.). You get 3 mystery card drops per week on the free plan.

Question 13

Can my shop / cafe / clinic use LyPinn?

Accepted Answer

Yes — and there's a dedicated 'Business' account type at signup. You get a slightly higher card cap, business-only QR drop spots, and a verified Business badge on your cards.

Question 14

What's the Business free tier?

Accepted Answer

15 active cards, 50 connect credits, 24-hour card lifetime, 3 mystery cards/week, 15 active reminders and 3 QR spots. Free, no ads, no time limit.

Question 15

What are QR spots?

Accepted Answer

A printable QR code tied to a specific physical location (e.g. your shop entrance). Customers scan it to see your latest LyPinn cards without installing the app, and they can claim location-locked offers without you handing out coupon codes.

Question 16

How does LyPinn compare to Google My Business?

Accepted Answer

GMB is a static profile; LyPinn is dynamic. You drop time-bound cards: 'fresh stock just in', '20% off till 7pm', 'last 2 idli plates'. Cards expire automatically, so customers always see live offers — not stale ones from three months ago.

Question 17

Can I run promotions or giveaways?

Accepted Answer

Yes. Use Mystery cards for surprise-delivery promotions, or standard cards with the 'Urgency' category for time-limited offers. We don't auto-publish to other platforms — every card is opt-in for your customers.

Question 18

Will customers see my contact info?

Accepted Answer

Only the contact channel you choose. You can publish your verified email or just rely on the in-app Connect flow — we don't collect or display phone numbers.

Question 19

Do I get analytics?

Accepted Answer

Basic per-card view + connect counts are shown on every card you own. Aggregate analytics dashboards are on our roadmap.

Question 20

Is there a paid Business plan?

Accepted Answer

Not right now — everything is on the free tier. When we introduce paid plans, the free Business tier will remain available.

Question 21

Can I have multiple staff manage one business account?

Accepted Answer

Multi-seat business accounts are on our roadmap. Today, one verified business email = one account. Drop us an email at hello@lypinn.com if you need this and we'll fast-track.

Question 22

How do I verify my business?

Accepted Answer

Sign up with your business email and verify it. Optional: send us a short verification request to hello@lypinn.com with a link to your GMB / website and we'll add a manual business-verified mark.

Question 23

Can I use GNotes to prove a field-services rep visited a site?

Accepted Answer

Yes — that's exactly the proof-of-visit pattern GNotes support. The moment your engineer accepts a GNote, it gets bound to that specific phone. The job/visit code only unlocks when the same device is physically at the pinned location. Logging into a second phone with the same account won't reveal the body — making it impossible to fake the visit remotely.

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